Usually answered same day

One inbox. No ticket number.

There is no support tier here and nothing to fill in. Mail lands with the person who wrote the code, which is the reason bugs here tend to get fixed instead of filed.

hello@postprodtools.com

Pick a lane

Choose the closest one; the subject line writes itself.

Name the tool in your first sentence and we save a round trip.

Lost your licence keyName the tool and the address you paid with. The key goes back out the same day. Resend it Something is brokenWhat you pressed, what happened instead, and which application it happened in. Report it Something is missingThe job you do by hand every single day is the one worth a button. Describe it. Suggest it A tool for another applicationResolve and After Effects are on the bench. Tell us which job you would want first. Vote Buying, invoices, refundsStudio quantities, purchase orders, VAT numbers, and anything the checkout refused. Ask

Put these in

Three lines that turn two days of email into one reply.

Tool, application, version, machine

The tool, the host and its exact version from the About box, and macOS or Windows. Almost every report that stalls is missing this one line.

What was selected at the time

Nearly everything we build acts on a selection. Three clips on one track is a different animal from three clips on three, and knowing which you had is usually the entire answer.

The log, but only if we ask

Each tool keeps a plain text log of what it asked the application and what came back. Do not go hunting for it - if a bug needs it, we will point you straight at the file.

Two things you never have to ask us about: moving a licence to a different computer, which you do yourself in the panel’s Settings, and renewing one, which cannot expire. The rest of the questions are here.