Who you are dealing with
Postprod Tools is an independent software developer. You can reach us
at
hello@postprodtools.com.
We are not affiliated with, endorsed by
or connected to Adobe Inc., Blackmagic Design, or any other maker of the
applications our tools work inside.
What you are buying
We sell plugins and panels that run inside video editing applications.
Each is a single payment. There is no subscription and no
recurring charge, and a licence does not expire. You are buying a licence
to use the software, not ownership of the software itself. What that
licence permits is on the Licence page.
What you need to run it
Every product needs a host application you already own - we do not
supply one - and most need a particular version of it. The host
application and the minimum version are stated on each product's own
page. Check them before you buy; they are the one thing that decides
whether a product will run for you at all.
Updates
Updates are free for as long as we make them. We do not promise a
schedule or a particular feature, and we do not promise support for
versions of a host application that do not exist yet.
When the host application changes
Our tools live inside software we do not control. Adobe, Blackmagic
Design and the rest release new versions on their own schedule, and those
releases can change or remove the very things a plugin is built on.
A future update to the host application may stop one of our features
working, or stop a product working altogether. That is the nature of
building on top of someone else's application, and we would rather say it
plainly here than have you discover it after an upgrade.
What we promise is the effort, not the outcome: when an update breaks
something, we will do our best to fix it and to ship that fix as a free
update. Sometimes the fix is quick. Sometimes the capability is simply
gone from the host and no plugin can bring it back. We cannot guarantee
a repair, a timescale, or that every feature will survive every version -
and a break of this kind is not a fault in the product you bought.
So, plainly: nothing here is sold with a guarantee that it will keep
working. You are buying the software as it behaves today, on the host
versions it supports today. A later host update that removes a feature,
or that stops a product loading at all, is not a defect we are able to
undertake to repair, and it does not extend the refund window on
the refunds page or create a right to a refund
after it has passed. If that is not a risk you want to carry, please do
not buy.
Practical advice, meant kindly: if a tool is load-bearing for your work,
do not upgrade the host application in the middle of a job. That is good
practice with any plugin, from anyone.
Refunds
Seven days, no questions asked. The detail is on the
Refunds page.
What we do not promise
Our software is supplied as it is. We test it, we use it ourselves, and
we fix what we find - but no software is free of faults, and we cannot
promise it will be uninterrupted, error-free or fit for a particular job
you have in mind. Keep backups of your projects. Our tools put
their actions on the host application's own undo stack wherever it has
one, and that is not a substitute for a backup.
Limits on liability
To the extent the law allows, our total liability to you for anything
connected with a product is limited to what you paid for it. We are not
liable for lost work, lost time, lost profit or damage to projects.
Nothing here limits liability that cannot lawfully be limited, and if you
are a consumer your statutory rights are unaffected by anything on this
page.
If you break the terms
We may deactivate a licence that is being resold, shared publicly, or
used to get around the licence system. We will contact you first unless
we cannot. An honest mistake is a support email, not an enforcement
action.
Changes
We may update these terms. The version in force is the one on this page
and the date it changed is at the bottom. A change never reaches back: a
purchase is governed by the terms that applied when you made it.
Law
These terms are governed by the law of the country in which Postprod
Tools is established. If you are a consumer, nothing here deprives you of
the protection of the mandatory law of the country you live in, or of
your right to bring a claim before your local courts.
Trademarks
Adobe, Adobe Premiere Pro, After Effects and Creative Cloud are
trademarks of Adobe Inc.; DaVinci Resolve is a trademark of Blackmagic
Design. All other product names belong to their owners. We name them only
to say what our tools work with. None of our products are made by, or
affiliated with, those companies.
Anything on this page that reads like a trap almost certainly is not one.
Ask: hello@postprodtools.com reaches the
person who wrote both these terms and the software they describe.